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Maintenance service on contract
Author: Posted on:2013-6-26 16:22:15 Hits:

1About Maintenance service
A. The” Maintenance service” in the contract means that FUTAN would, according to the relevant laws regulations and national standards, offer the free repair and replacement service for users when the products run into the fault which caused of design, manufacturing, assembling within the limit time
B. Warranty would be counted since equipment is accepted and the period usually for one year, we would execute according to contract If there are different provisions
C. No maintenance to the equipment that didn’t pass acceptance
D. We are responsible for the accessories fee in the Maintenance service, and the agent or service contractor would undertake extra expense
E. Maintenance service appeal must fill in the application of after-sales service by fax or other forms and report it to market department, we will not process the application by oral

2.About the restrictions of Maintenance service
A. We will not process it when the warranty period is overdue
B. The users need to keep the original situation of the fault when the machine have fault
C. Any machine needs to correctly use, operation and maintenance. users need strictly to maintain machine as instruction in order to work well .we will not process the fault which leads to lack of water, oil, without grease filling etc. for not according to the instruction
D. We will not offer the Maintenance service for the user who not operating according to the specification
E. We will not accept repairing requirement and also not undertake any result if the fault is cause by altering the structure or components voluntarily or technical parameters of the Inside the machine control system
F. We will not offer the Maintenance service for the fault which using inferior components or the components not provided from FUTAN
G. All expenses shall be undertake by users himself if the fault caused by quality problem and without agreeing from FUTAN and repair itself
we will not accept it If the operator have the ability to perceive abnormal and continue to work
H. We will not offer Maintenance service for the accessories which donated from us
I. We will execute it according to the regulations if there have the national industry standard prescribed warranty for the out purchased accessories
J. Some normal loss situations will not offered to the Maintenance service
●Lace roller
●we will not offer the Maintenance service for the fault which
leads by ultrasound etc transmission medium loss and repair loss

3. About indirect losses in the maintenance
The machine need reasonable maintenance time when there are some quality problems and we will not compensate the indirect losses for users during the maintenance time such as equipment rental, accommodation and business losses.

4 .Others
The user has the obligation to provide venues, tools and other equipment and assist researchers when serviceman offer to door-to-door service to repair machines as soon as possible.
We will not offer the Maintenance service and warranty for the damage which leads by natural disasters and traffic accidents
the authority for the interpretation of the quality warranty is belong to Changzhou Futan Machinery Co., Ltd.

5. The Training
Explain the process according Safety precaution specifications, it is advisable to be interactively. The key point is:
Safety precautions of the equipment.
Operation and maintenance of equipment
Frequent disorder and the solution.


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